Question 1

Where are the recipes?

Accepted Answer

Recipe, ingredients and nutritional facts are all on the back of each pouch.  You may also find the recipe and nutritional facts listed on the website here.

Question 2

Is there a minimum order?

Accepted Answer

We do not have a minimum order, except with regards to free shipping. There is no stock to carry or risk for your organization. You order only what you sell.

Question 3

How do we submit our order?

Accepted Answer

The best bet is to email your order to us. That way we can be preparing your order while we are waiting for your cheque to arrive by mail. Payment must be received prior to delivery.

Question 4

How is the order organized?

Accepted Answer

Orders are packaged by product type in boxes of 20 pouches. In the event of part cases there may be more than one kind in a box, but they are clearly marked. It is delivered / shipped to your preferred location.

Question 5

How long does it take to receive the order?

Accepted Answer

Typically we can deliver your order within 1 to 4 weeks, depending on its size and the time of year. When you place your order we will contact you to determine a delivery date.

Question 6

Are there "Best Before" dates?

Accepted Answer

All the mixes have best before not expiry dates to ensure that they are enjoyed at their optimum freshness.

Question 7

What about case lots?

Accepted Answer

We do not require you to order full case lots. We will package to suit your order.

Question 8

Can we pre-order product stock and then sell it?  Rather than selling it from the Order Forms?

Accepted Answer

Yes, but we don't encourage it. We are not able to take back any product that you can't sell and we know from experience that it is difficult to predict what people are going to want. If you decide you want to go this route, contact us prior to ordering and we can make recommendations based on which products sell better than others. We can only make suggestions, however. The final decision ultimately rests with you.

Question 9

Are there gluten-free options?

Accepted Answer

No, not at this time.

Question 10

Do the mixes contain nuts?

Accepted Answer

No.  None of The Mixing Spoon products contain nuts as an ingredient however we cannot guarantee that the facilities where the ingredients are purchased are completely nut free.

FREQUENTLY ASKED QUESTIONS